SHQ Refund Policy
SHQ does not accept returns or exchanges of products. All damaged or unserviceable products (condoms, books, education kits etc) will be replaced. SHQ assumes no responsibility for damage caused by Australia Post or other couriers. Clients may opt to pay for insurance of shipment.
All SHQ Courses and Clinical Practicum sessions have a non-refundable $50+GST Booking Charge included in the published fee.
Refunds of Course fees, less a Booking Charge of $50+GST, will only be made if cancelled more than 4 weeks before the commencement of face-to-face courses. Online courses can be cancelled at anytime before the course commencement, but the Booking Charge will not be refunded.
The Booking Charge ($50 + GST per session) must be paid at the time of booking. The remainder is due 12 weeks before commencement of the first session. Failure to pay the remainder by the due date will result in cancellation of the booking. Refunds of the Practicum Fee, if the full fee has been paid, less the Booking Charge, will only be made if cancellation occurs more than 12 weeks before commencement of the first session.
Rescheduling of clinical practicums is possible, at no additional charge, if done more than 12 weeks before the commencement of the first session.