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NSQHS Accreditation

SHQ is proud to have attained full accreditation under the National Safety and Quality Health Service Standards!

This achievement has seen the organisation develop and implement well-integrated clinical and corporate governance processes, alongside strong consumer engagement frameworks. A robust system of managing and monitoring client safety, incorporating a refined infection prevention and control program, ensures high standards of quality care are delivered.

As a result of the accreditation process, SHQ has a culture of open disclosure and two-way communication. Regular audits are conducted across the organisation, and the results shared with staff and clients. There is a strong focus on client satisfaction and safety, and making continual improvements to achieve high results in these areas.

SHQ is extremely pleased to been known as an organisation with a strong commitment to consumer rights, and one who engages consumers in every step of service delivery, and places them at the heart of all decision-making. Our strong governance processes mean we will continue to achieve high quality results into the future.

The National Safety and Quality Health Service (NSQHS) Standards were developed by the Commission with the Australian Government, state and territory partners, consumers and the private sector. The primary aim of the NSQHS Standards is to protect the public from harm and improve the quality of health care. They describe the level of care that should be provided by health service organisations and the systems that are needed to deliver such care.”

NSQHS Standards Logo

Our Recent Audit Outcomes

Our regular audits demonstrate our best-practice approach to client care.


Emergency Equipment – 100%

Audit period – July 2020
Outcome – 100% of clinical staff could identify location of emergency policies/procedures and the emergency equipment.

Hand Hygiene – 100%

Audit period – Feb 2020
Outcome – 100% of staff compliance with short sleeves in the clinic.

Cleaning – 95%

Audit period – May 2020
Outcome – Exceeded benchmark of 85% as set by SA Health Cleaning Standards 2014.

Aseptic Non-Touch Technique -100%

Audit period – Nov 2019
Outcome – 100% compliance with maintaining standard precautions and aseptic technique.

Antibiotics -100%

Audit period – May 2020
Outcome – 100% of antibiotics were prescribed in accordance with Therapeutic Guidelines.

Notifications to Department of Health

Audit period – Feb 2020
Outcome – 93.3% of positive notifiable STI/BBV test results were notified within 72 hours of receiving the result.

Brochures – 100%

Audit period – May 2019
Outcome – 100% of consumers surveyed were satisfied with the reviewed brochures.