Sexual Health Quarters is a registered NDIS provider in WA, offering specialised counselling, support and education services for people living with disability, their family, and carers.
The National Disability Insurance Scheme (NDIS) provides funding and support to people who have permanent and significant disability, along with their carers and families.
To ensure the quality and safety of services provided, the NDIS Quality and Safeguards Commission was established. The Commission independently regulates how service providers, deliver supports and care for their participants, and improve quality and safety by meeting the NDIS Practice Standards and NDIS registration requirements.
NDIS Practice Standards (Core modules)
- Rights and responsibility for participants
- Governance and operational management
- The provision of supports
- The support provision environment
As a part of verification SHQ was audited against four standards:
- Human resources management
- Incident management
- Complaints management
- Risk management
During the process of meeting the verification standards we expanded our focus to implement improvements and processes across all the NDIS Practice Standards, rather than the required four. This has resulted in more robust procedures; increased safety to participants and staff, a stronger engagement in co-design and strengthened our advocacy of participant choice and control.
As a proud NDIS provider, we value our participants, their ideas, and contributions to the quality, safety, and improvement of our service.
Organisation ID: 4050002220
Rainbow Tick Accreditation
Sexual Health Quarters is excited to share that we have received Rainbow Tick Accreditation.
Rainbow Tick is a voluntary program that assesses health and community organisations on their understanding and implementation of LGBTIQA+ safe and inclusive service delivery and supports them to improve their practices and processes.
The Rainbow Tick program assesses organisations on six standards:
- Organisational capability
- Workforce development
- Consumer participation
- A welcoming and accessible organisation
- Disclosure and documentation, and
- Culturally safe and acceptable services.
Sexual Health Quarters is committed to breaking down barriers to sexual health and relationship wellbeing through a whole of community approach; internal workplace culture, consumer engagement, and through providing professional development and training to multiple sectors and groups including mining, health, local government, education, schools and government departments.
Sexual Health Quarters was proud to receive a commendation for our Queer and Ally (Q&A) group, a staff lead volunteer group that facilitates discussion and provides direction to ensure we remain an inclusive, affirmative, and trusted organisation for our LGBTIQA+ clients, staff, volunteers, participants, and the community.
Maintaining this accreditation is a priority for Sexual Health Quarters. It is a commitment to constantly improve our LGBTIQA+ inclusive practice, workplace culture and the way in which we share and deliver knowledge and resources to the community.
Find out more information about Rainbow Tick:
SHQ is proud to have attained full accreditation under the National Safety and Quality Health Service Standards!
This achievement has seen the organisation develop and implement well-integrated clinical and corporate governance processes, alongside strong consumer engagement frameworks. A robust system of managing and monitoring client safety, incorporating a refined infection prevention and control program, ensures high standards of quality care are delivered.
As a result of the accreditation process, SHQ has a culture of open disclosure and two-way communication. Regular audits are conducted across the organisation, and the results shared with staff and clients. There is a strong focus on client satisfaction and safety, and making continual improvements to achieve high results in these areas.
SHQ is extremely pleased to been known as an organisation with a strong commitment to consumer rights, and one who engages consumers in every step of service delivery, and places them at the heart of all decision-making. Our strong governance processes mean we will continue to achieve high quality results into the future.
The National Safety and Quality Health Service (NSQHS) Standards were developed by the Commission with the Australian Government, state and territory partners, consumers and the private sector. The primary aim of the NSQHS Standards is to protect the public from harm and improve the quality of health care. They describe the level of care that should be provided by health service organisations and the systems that are needed to deliver such care.”
Our regular audits demonstrate our best-practice approach to client care.
Emergency Equipment – 100%
Audit period – July 2020
Outcome – 100% of clinical staff could identify location of emergency policies/procedures and the emergency equipment.
Hand Hygiene – 100%
Audit period – Feb 2020
Outcome – 100% of staff compliance with short sleeves in the clinic.
Cleaning – 95%
Audit period – May 2020
Outcome – Exceeded benchmark of 85% as set by SA Health Cleaning Standards 2014.
Aseptic Non-Touch Technique -100%
Audit period – Nov 2019
Outcome – 100% compliance with maintaining standard precautions and aseptic technique.
Audit period – May 2020
Outcome – 100% of antibiotics were prescribed in accordance with Therapeutic Guidelines.
Notifications to Department of Health
Audit period – Feb 2020
Outcome – 93.3% of positive notifiable STI/BBV test results were notified within 72 hours of receiving the result.
Brochures – 100%
Audit period – May 2019
Outcome – 100% of consumers surveyed were satisfied with the reviewed brochures.