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NSQHS Accreditation

SHQ is proud to have attained full accreditation under the National Safety and Quality Health Service Standards!

This achievement has seen the organisation develop and implement well-integrated clinical and corporate governance processes, alongside strong consumer engagement frameworks. A robust system of managing and monitoring client safety, incorporating a refined infection prevention and control program, ensures high standards of quality care are delivered.

As a result of the accreditation process, SHQ has a culture of open disclosure and two-way communication. Regular audits are conducted across the organisation, and the results shared with staff and clients. There is a strong focus on client satisfaction and safety, and making continual improvements to achieve high results in these areas.

SHQ is extremely pleased to been known as an organisation with a strong commitment to consumer rights, and one who engages consumers in every step of service delivery, and places them at the heart of all decision-making. Our strong governance processes mean we will continue to achieve high quality results into the future.

The National Safety and Quality Health Service (NSQHS) Standards were developed by the Commission with the Australian Government, state and territory partners, consumers and the private sector. The primary aim of the NSQHS Standards is to protect the public from harm and improve the quality of health care. They describe the level of care that should be provided by health service organisations and the systems that are needed to deliver such care.”

NSQHS Standards Logo

Our Recent Audit Outcomes

Our regular audits demonstrate our best-practice approach to client care.


Emergency Equipment – 100%

Audit period – May 2019
Outcome – 100% of clinic staff could identify where equipment is kept.


Medical Records – 98%

Audit period – May 2019
Outcome – Of the files audited there was one duplicate file found. All files contained correct scanned documents with patient identifiers matching details entered. Confidentiality of documents waiting to be scanned was maintained.

Consent Forms – 100%

Audit period – May 2019
Outcome – 100% of consent forms audited had clients full name and date of birth. 100% of forms were signed by the client.


Aseptic Non-Touch Technique -100%

Audit period – May 2019
Outcome – 100% compliance protecting key parts and key sites.

Antibiotics -100%

Audit period – May 2019
Outcome – 100% of antibiotics in accordance with Therapeutic Guidelines. 100% of client histories had allergies recorded.

Brochures – 100%

Audit period – May 2019
Outcome – 100% of consumers surveyed were satisfied with the reviewed brochures.