Client Support Officer
As the first point of contact you are responsible for providing a high level of customer service to clients and visitors to SHQ. You enhance the reputation of SHQ by ensuring that any person contacting us is responded to in a professional and helpful manner, ensuring their needs are met. The position requires you to schedule appointments, answer patient enquiries, process Medicare and private patient accounts, clean clinic rooms, handle patient emergencies, monitor stock levels and assist Doctors and Nurses in the administration of their roles.
You provide welcoming, professional and timely initial contact for all people accessing our Specialist Disability Counselling and Education Services and People 1st Programme. You will support the PIP team with all administrative functions to ensure the smooth operation of the service.
You assist the Senior Graphic Designer in all aspects of SHQ branding, signage and design services ensuring they are aligned with the organisation’s guidelines, vision and values. You work within a high performing team and deliver quality product to a diverse client base.