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NSQHS Accreditation


NSQHS Accreditation

SHQ is proud to have attained full accreditation under the National Safety and Quality Health Service Standards!

This achievement has seen the organisation develop and implement well-integrated clinical and corporate governance processes, alongside strong consumer engagement frameworks. A robust system of managing and monitoring client safety, incorporating a refined infection prevention and control program, ensures high standards of quality care are delivered.

As a result of the accreditation process, SHQ has a culture of open disclosure and two-way communication. Regular audits are conducted across the organisation, and the results shared with staff and clients. There is a strong focus on client satisfaction and safety, and making continual improvements to achieve high results in these areas.

SHQ is extremely pleased to been known as an organisation with a strong commitment to consumer rights, and one who engages consumers in every step of service delivery, and places them at the heart of all decision-making. Our strong governance processes mean we will continue to achieve high quality results into the future.

“The National Safety and Quality Health Service (NSQHS) Standards were developed by the Commission with the Australian Government, state and territory partners, consumers and the private sector. The primary aim of the NSQHS Standards is to protect the public from harm and improve the quality of health care. They describe the level of care that should be provided by health service organisations and the systems that are needed to deliver such care.”

You can read more about the standards at https://www.safetyandquality.gov.au/

Our regular audits demonstrate our best-practice approach to client care.

Our Recent  Audit Outcomes



Audit period – November 2018

Outcome – 100% of clinic staff could identify where equipment is kept


Medical records

Audit period – July – September 2018

Outcome – no duplicate copies of files, and all contained correct scanned documents with patient identifies matching details entered. Confidentiality of documents waiting to be scanned was maintained.


Prescribing medications

Audit period – July – September 2018

Outcome – 100% compliance by SHQ doctors with Medication Authority Policy


Aseptic non-touch technique

Audit period – October – December 2018

Outcome – 100% compliance protecting key parts and key sites



Audit period – October 2018

Outcome – 100% of antibiotics in accordance with Therapeutic Guidelines. 100% of client histories had allergies recorded.



Audit period – May – June 2018

Outcome – 100% of consumers satisfied with brochures provided


SHQ offers a range of professional services including testing and treatment of STIs, contraception information and supply, unplanned pregnancy, cervical screening, STI drop-in clinics and counselling.