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POLICIES

SHQ REFUNDS POLICY

CORPORATE

SHQ Refund Policy

Product sales

SHQ does not accept returns or exchanges of products.
All damaged or unserviceable products (condoms, books, education kits etc.) will be replaced.
SHQ assumes no responsibility for damage caused by Australia Post or other couriers. Clients may opt to pay for insurance of the shipment.

Courses

Cancellation or rescheduling must be requested in writing and received more than 4 weeks before the commencement of face-to-face courses.
Cancellation or rescheduling of courses will incur an administration charge of $50 plus GST.
Online courses can be cancelled any time until the course is commenced.

Clinical Practicums

Rescheduling of clinical practicums if requested in writing more than 12 weeks before the commencement of the first session is at no charge.
Cancellation more than 12 weeks before the commencement of the first session will incur an administration charge of $50 plus GST.
Cancellation or rescheduling with less than 12 weeks’ notice of Clinical Practicum will forfeit the practicum fees for each session cancelled or rescheduled.

HASSLE FREE APPOINTMENT BOOKING

SHQ offers a range of professional services including testing and treatment of STIs, contraception information and supply, unplanned pregnancy, Pap smears, STI drop-in clinics and counselling.