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Refund Policy

Product Sales

SHQ does not accept returns or exchanges of products.
All damaged or unserviceable products (condoms, books, education kits etc.) will be replaced.
SHQ assumes no responsibility for damage caused by Australia Post or other couriers. Clients may opt to pay for insurance of the shipment.

Courses

Cancellation or rescheduling must be requested in writing and received more than 4 weeks before the commencement of face-to-face courses to be eligible for a refund.
Cancellation or rescheduling of courses with more than four weeks notice will incur an administration charge of $50 plus GST.
Online courses are non refundable.

Supervised Clinical Attachment

Rescheduling of supervised clinical attachment if requested in writing more than 6 weeks before the commencement of the first session is at no charge.
Cancellation more than 6 weeks before the commencement of the first session will incur an administration charge of $50 plus GST.
Cancellation or rescheduling with less than 6 weeks’ notice of supervised clinical attachment will forfeit the practicum fees for each session cancelled or rescheduled.