How do I order resources from SHQ?
Depending on what you would like to order, there are different methods for ordering resources.
Orders can be collected from SHQ at 70 Roe Street, Northbridge, or posted to you. If you would like to view or purchase our resources in person, please make an appointment with our Library & Resource Centre via our contact form.
Please read our Refund Policy before placing an order.
More information can be found below.
Where do we post?
We can post most orders throughout Australia, however, some resources (e.g. condom donations) can only be supplied to organisations in Western Australia. This is specified on the relevant order forms below.
If you live outside Australia, please please contact the Library & Resource Centre via our contact form to enquire if we can post to your country and what costs may be involved.
What postage methods are available?
Orders are sent via Australia Post and prices are calculated based on the size and weight of your order.
Registered or Express post can be arranged by request, if ordering via order form (unfortunately these shipping options are not currently available through the online shop). Courier can be arranged if necessary (e.g. for orders too large for Australia Post).
Are orders covered for loss or damage during postage?
SHQ assumes no responsibility for loss or damage caused by Australia Post or other couriers. Extra cover for items lost or damaged in transit is not included in the standard postage price, except for orders totalling less than $100.00.
For orders over $100.00, a postage option that includes extra cover can be selected when choosing shipping at checkout in the online shop. If placing an order via order form, please specify on your form or in the accompanying email if you would like the cost of extra cover included in your postage.
Do any orders qualify for reduced postage?
Reduced postage costs for free resources (e.g. services brochures, condom donations) may be negotiated, please contact the Library & Resource Centre via our contact form to discuss your situation.
Payments can be made by credit/debit card (VISA and Mastercard only) and bank transfer.
If you are paying by credit card, many of our products can be purchased through our Online Shop.
Organisations are able to submit a purchase order with a resource order form (see shop orders below) and be issued with an invoice. You can use the Online Shop or contact the Library & Resource Centre to confirm stock availability and postage costs before submitting your purchase order.
If you have made an appointment to visit the Library & Resource Centre in person, you are also welcome to pay by EFTPOS or cash.
The SHQ Library & Resource Centre has a selection of sexual health resources for sale, including books and teaching materials.
Visit our Online Shop to view products and place an order with a credit card.
Orders can also be placed via email. Please download and complete the PDF order form, using the link below, and send it to the email specified on the form.
All of our brochures and information sheets can be viewed online, and downloaded as PDFs for you to save/print for non-commercial use.
Printed copies of our SHQ Services brochure, wallet card, and poster are available for free in limited quantities. These free resources are currently only available to organisations based in Western Australia.
Please note: Due to limited numbers of stock and the high volume of requests, not all requests for free resources can be granted.
Some of our other brochures and information sheets are also available as hard copies, and can be purchased in bundles of 50 for $17.60 (inc. GST).
Orders for hard copy brochures and information sheets can be placed via email. Please download and complete the PDF order form, using the link below, and send it to the email specified on the form. Please contact the Library & Resource Centre via our contact form to enquire about printed stock availability.
SHQ is able to provide limited quantities of condoms at no cost. These free resources are currently only available to organisations based in Western Australia.
SHQ can supply expired condoms (stock permitting) for demonstration purposes (i.e. educational demonstrations in showing the correct technique for using condoms).
Please note: Due to limited numbers of stock and the high volume of requests, not all condom donation requests can be granted.
Please visit the Library page for information on borrowing or hiring resources.
If you are requesting free resources for an event (i.e. condoms and/or service brochures/wallet cards), please be aware that due to high demand for resources, only one request per organisation/school, per event can be filled.
If you are running a large event or ordering for multiple sites and require additional quantities of any free resources please contact the Library & Resource Centre via our contact form to discuss your request.
If you have any resource or ordering questions not answered on this page, please contact the Library & Resource Centre via our contact form.