Appointment Information - Sexual Health Quarters
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Appointment Information

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Important update: Clinic Renovations

From 6 November 2023 our clinical services will be temporarily relocated while we modernise our Roe Street building.

You will still be able to access our clinical services via telehealth, or at our other locations in Aberdeen Street, Northbridge and Rockingham until our grand re-opening in February 2024.

Book online or call us on 08 9227 6177.

Our free Sexual Health Helpline is still available Monday to Friday, 9.30am – 4.30pm

More info on our redevelopment and FAQs please click here.

Sexual Health Quarters now offers online bookings for many of our appointments!

Book online now

You can also find Sexual Health Quarters on the HotDoc website and app.

Certain services offered at Sexual Health Quarters are not available to book online due to their specialised nature. We book these over the phone to ensure you have your individual needs addressed and you are booked with the most appropriate clinician. If you are prompted to call us while booking online, or if you just want to talk to a person, you can contact us on (08) 9227 6177.

  • 8.30am – 5pm Monday, Tuesday, Wednesday, Friday
  • 8.30am – 8pm Thursday

When you call us, make sure you are somewhere quiet and private, so that if we need to ask personal questions, you can speak to us without worry. At Sexual Health Quarters quality of care and ensuring clients feel supported in a friendly, non-judgemental space is our priority.

If you have any questions or would prefer to speak to one of our staff about your options, please call us on (08) 9227 6177.

Client Rights and Responsibilities

Our appointments are valuable so please advise us via phone on (08) 9227 6177 or online with at least 4 hours notice if you are unable to make it.

SHQ clinic location

You have the option of completing your paperwork online, via a link sent to your mobile or email, or in person when you attend for your appointment. If you prefer to do your paperwork in person, please ensure that you arrive 10 minutes early to complete these. If you are late, you may miss your appointment.

You’ll need to bring your Medicare card with you, and any Commonwealth Concession cards (e.g Health Care Card) you have. You are welcome to ask a support person such as a friend, partner or relative to come with you if you prefer.

Regarding support persons, please note that:

  • for privacy and confidentiality we have a client-only intake area. We ask that support persons wait in the main waiting area whilst paperwork is being completed.
  • we often need to see clients on their own during a consultation, and your support person may be asked to leave the consult room for a short period of time.
  • currently, all clients are required to complete some paperwork when they arrive.  All your information will be stored confidentially. For more information please read the brochure: Respecting and protecting your privacy at SHQ.

While we do our best to ensure our Clinicians run to time, and clients do not experience significant delays, sometimes a wait time is unavoidable. We will do our best to keep you informed of any delays. You are also welcome to check with reception staff if you have been waiting more than 30 minutes.

Clinic costs

SHQ encourages you to seek alternative childcare when attending an appointment. Questions might be asked by the clinician about your sexual health, and it may not be appropriate to have children present. It is also not safe to have children in the room if you are undergoing a contraceptive or screening procedure/s.

We understand that at times it can be difficult to organise childcare, but we would appreciate your support in this instance. Your safety is of great importance to us.

SHQ does not take responsibility for children in the waiting room, and children should not be left unattended.

SHQ clinicians have a high level of expertise and skill in sexual health. We are committed to professional development, and support other healthcare professionals to gain extra skills in the area of sexual and reproductive health.

There may be an extra health care professional in the room during your appointment. This person will be a qualified doctor or nurse up-skilling in sexual health.

This means you will have the benefit of not one, but two, qualified professionals involved in your care. You’ll also be doing your bit to ensure the health care sector remains skilled and up-to-date with sexual health issues.

SHQ welcomes and supports diversity across all our services, and across all our staff, and we are pleased to offer male and female clinicians.

We acknowledge there may be times clients wish to see a clinician of a specific gender. Please mention any preferences when booking your appointment – we will make every effort to accommodate these requests, but please note there may be times when this is not possible.

Clients may also request a clinical observer if they wish.

Every day we see people from diverse backgrounds who have concerns about their sexual health. You can be supported during your appointment by professional interpreting services, either on-site or over the phone. Please bring your Medicare card.

Family or friends are unable to act as interpreters during a consult, so please be upfront about your needs when making an appointment. We may not be able to see you if you require an interpreter and one has not been pre-booked.

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SHQ does not have specialist gynaecologists. If you need to see a gynaecologist, please ask your GP for a referral to another service.