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Rights and Responsibilities for care and treatment at SHQ

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What are my rights?

As a client of SHQ, you have a right to:


  • sexual health services appropriate to your needs
  • A referral to another service, if we believe that another service would be more helpful for you


  • Receive high quality treatment in a safe environment
  • Receive a culturally sensitive service


  • Be treated with respect, dignity and consideration
  • Have your culture, identity, and choices recognised and respected


  • Be included in decisions and choices about your care
  • Ask questions or discuss concerns you have about your care
  • Be accompanied by a support person, carer, or family member if you choose


  • Be informed about services, treatment options and costs
  • Receive open and clear communication about your care
  • Seek an accredited interpreter
  • Refuse services or treatment that is offered to you
  • Access your health records according to the law


  • Privacy and confidentiality for your personal and health information, except where the law requires these to be disclosed (refer to our Privacy Brochure for details)
  • Have your personal privacy respected
  • Give feedback
  • Provide feedback about the service you receive, or make a complaint.

What are my responsibilities?

As a client of SHQ, you have a responsibility to:

  • Let us know if you cannot attend your appointment
  • Ask us if there is anything you don’t understand
  • Discuss any worries you have about your care with us
  • Respect the privacy and confidentiality of other clients, and respect SHQ staff
  • All are welcome at SHQ, however harassment or aggressive behaviour in the clinic will not be tolerated.

Information last updated June 2023