What are my rights?
As a client of SHQ, you have a right to:
- sexual health services appropriate to your needs
- A referral to another service, if we believe that another service would be more helpful for you
- Receive high quality treatment in a safe environment
- Receive a culturally sensitive service
- Be treated with respect, dignity and consideration
- Have your culture, identity, and choices recognised and respected
- Be included in decisions and choices about your care
- Ask questions or discuss concerns you have about your care
- Be accompanied by a support person, carer, or family member if you choose
- Be informed about services, treatment options and costs
- Receive open and clear communication about your care
- Seek an accredited interpreter
- Refuse services or treatment that is offered to you
- Access your health records according to the law
- Privacy and confidentiality for your personal and health information, except where the law requires these to be disclosed (refer to our Privacy Brochure for details)
- Have your personal privacy respected
- Give feedback
- Provide feedback about the service you receive, or make a complaint.
What are my responsibilities?
As a client of SHQ, you have a responsibility to:
- Let us know if you cannot attend your appointment
- Ask us if there is anything you don’t understand
- Discuss any worries you have about your care with us
- Respect the privacy and confidentiality of other clients, and respect SHQ staff
- All are welcome at SHQ, however harassment or aggressive behaviour in the clinic will not be tolerated.
Information last updated June 2023