Our Commitment to Quality
At Sexual Health Quarters (SHQ), we take pride in delivering high-quality services that are accessible, inclusive, person-centred, and safe.
Whether you are accessing clinical care, counselling, professional training, or community education, our services are grounded in the latest evidence, aligned with best practice, and designed to meet the needs of the diverse communities we serve.
We are committed to continuous improvement, actively listening to feedback, reviewing how we operate, and making meaningful changes to enhance the quality of our services. Our team works within robust governance and safety frameworks to ensure that every person’s experience with SHQ is positive, respectful, and empowering.
National Safety and Quality Health Service (NSQHS) Accreditation
SHQ is accredited under the NSQHS Standards, a national framework developed to ensure that health services across Australia provide safe, high-quality care. This accreditation covers areas such as clinical safety, infection prevention and control, consumer rights, and governance systems.
Being NSQHS-accredited means that our clinical services are regularly assessed by independent reviewers to ensure we are delivering care that meets recognised national standards. For our clients, it is a reflection of SHQ’s commitment to delivering safe, respectful, and responsive care. It also means we are continually listening, learning, and refining our clinical services to better meet the needs of those we serve.
Read more about the NSQHS Standards
National Disability Insurance Scheme (NDIS) Provider Verification
SHQ is a registered and verified provider under the National Disability Insurance Scheme (NDIS), demonstrating that our Disability Services meet the national standards set by the NDIS Quality and Safeguards Commission. This ensures we offer safe, effective, and person-centred support for individuals with disability.
Our NDIS verification covers a range of governance, safety, and service delivery areas, including how we manage feedback and complaints, protect participant rights, and ensure staff are appropriately trained and qualified. We aim to provide services that promote choice, independence, and inclusion, and being a verified NDIS provider gives participants the assurance that we are accountable, transparent, and committed to high standards of care.
Read more about NDIS Practice Standards
Rainbow Tick Accreditation
SHQ is proud to hold Rainbow Tick Accreditation, a national quality framework that recognises organisations committed to providing safe, inclusive, and affirming services for LGBTIQA+ communities. This accreditation demonstrates that our systems, policies, and culture align with national standards for LGBTIQA+ inclusive practice.
Rainbow Tick accreditation covers key areas such as inclusive governance, culturally safe service delivery, workforce capability, and meaningful engagement with LGBTIQA+ communities. It reinforces our commitment to providing a welcoming environment for all clients and staff. Most importantly, it means that people of diverse sexualities and gender identities can feel confident that SHQ is a place where they will be respected, supported, and affirmed.