Consumer Engagement

SHQ’s engagement with consumers is shaped by our vision, values, and the communities we directly target.

We are committed to seeking the views of those who use our services, or could potentially use our services, such as individuals, their families and carers, members of the community, and representatives of advocacy committees relevant to their areas of expertise.

We also actively seek partnerships with stakeholders that help us to deliver on our promise to the community.

SHQ Consumer engagement framework

You said, we did

At SHQ we are committed to receiving feedback about how we can improve our services and resources.

These are some of the changes we have implemented thanks to feedback from our clients and Consumer Reference Group:

New brochures and information sheets with inclusive language and improved design features
Gender neutral toilet signage for use throughout the building
Inclusive promotional resources like our pop sockets, stickers and lanyards
Free dams as well as condoms available in our clinic waiting area
Improved signage throughout the building to direct clients
Inclusive questions on our client intake forms
Staff can choose to display their pronouns in their email signature

Sign for toilet in rainbow font with images of a toilet and hand washing

Get involved further!

If you would like to provide feedback about any of our services or resources please use our feedback form, or if you are interested in joining one of our consumer groups, please complete the expression of interest form below.

You said, we did

Reference Group Expression of Interest