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Consumer Engagement

SHQ’s engagement with consumers is shaped by our vision, values, and the communities we directly target.

We are committed to seeking the views of those who use our services, or could potentially use our services, such as individuals, their families and carers, members of the community, and representatives of advocacy committees relevant to their areas of expertise.

We also actively seek partnerships with stakeholders that help us to deliver on our promise to the community.

You said, we did

At SHQ we are committed to receiving feedback about how we can improve our services and resources.

  • We seek feedback on all our publications through our Consumer Reference Group
  • We received consumer feedback in the development of our new gender neutral toilet signage for use throughout the building:

Toilet sign

Get involved further!

If you would like to provide feedback about any of our services or resources please use our feedback form, or if you are interested in joining one of our consumer groups, please complete the expression of interest form below.

Reference Group Expression of Interest

  • Please view the Consumer Engagement Framework above for eligibility requirements of different groups.
  • Name * Required
  • An SHQ staff member on the selected group will respond to your request within 10 working days. Please be aware that some groups have a set number of members allowed, and there may not be vacancies available.