About Us
SHQ is an independent, non-profit organisation providing specialised services in sexual health and relationship wellbeing for all. Through our innovative clinical services, tailored counselling, and inspiring education, we broaden perspectives and empower people with the skills, knowledge, and confidence to make informed choices.
Our people are passionate about what they do and our culture values diversity and inclusion for all. It’s a very exciting time to join SHQ as the organisation is going through a period of growth with increased service offerings.
Available Positions
Administration Officer (Permanent Full-Time)
Job Summary
You will assist with engaging with clients who may need access to services using person directed funding, including National Disability Insurance Scheme (NDIS), you will also assist with the development and administration of associated documentation related to NDIS clients accessing the service and our Education and Development Team.
- Ensure and monitor that all service agreements are returned signed by key decision-makers in a timely manner.
- Monitor that new service agreements are sent out in timely manner to existing clients when required.
- Assist in the collation of monthly reporting data as required and review data tracking spreadsheets in a timely and accurate manner.
- Schedule weekly social media posts.
- Monitor and ensure NDIS final reports are written and submitted by the relevant staff to the coordinator in the agreed time frame (3 months before a NDIS plan ends).
- Monitor and provide information to the coordinator on any trends or significant gaps in the appointment scheduling of NDIS clients.
- Work with the Manager around assisting clients to transition to NDIS from the block funding model where appropriate.
- Address basic queries of a non– clinical nature from external stakeholders, participants, and families.
- Responsible for reception, administration and clerical duties that include but are not limited to data entry, telephone coverage, scanning and filing documents and preparing resources.
- Identify, recommend, and implement process and policy improvements within your work environment.
- Other duties as directed by the Manager Disability Team and Education Development Team
- Demonstrated track record in a client service and administration environment where client relationships are paramount.
- Good understanding of Microsoft Systems, including proficiency in Excel, Word and Outlook and capacity to quickly learn new systems.
- Sound written and verbal communication and interpersonal skills, including the ability to communicate confidently and clearly with a wide range of stakeholders.
- Demonstrate ability to work as part of a multi-disciplinary team.
- Awareness of own personal values, attitudes, and beliefs and how they impact on communication with clients.
- High level of self-management, including the ability to work under pressure and achieve outcomes.
- Current Working with Children check
- A National Police Clearance no older than 6 months from date of issue.
- Current certificate of immunisation and or evidence of immunity for (Hepatitis B, Influenza, Pertussis, Measles Mumps and Rubella, Varicella).
- Current certificate of immunisation for COVID-19.
- Full-time role
- A vibrant, supportive, and friendly working environment
- 17.5% Annual Leave Loading
- Generous Salary Packaging options
- SHQ Internal Holidays over Christmas/New Year Period
- Excellent learning and development opportunities
For a confidential discussion about the role or to receive the full job description, please contact Francis Townsend (Manager Disability Counselling) on 08 9227 6414.
We actively encourage Aboriginal people, people with disability and individuals of all backgrounds, ages and sexual orientation to apply.
SHQ embraces Equal Opportunity and promotes inclusivity and diversity.
Please take the time to read our Diversity statement.
Please note that this is a full-time position based in Northbridge, Western Australia 6003